Scotland Protection Levels Guidance

Covid 19 Guidance

Scotland Protection Levels Guidance


Scotland has in place COVID Protection Levels. Each area has a COVID protection level. There are 5 different levels starting from 0 to 4. The lowest level is 0 and the highest level is 4.

Find out what level your household is in [hyperlink: ]


National Helpline for people who need additional support:

A Scottish Government helpline has been set up to provide essential assistance to those who do not have a network of support, but who may be at increased risk if they contract coronavirus (COVID-19).


It is for anyone who: cannot get online; is over 70; is disabled; requires the support of mental health services; is pregnant; receives a flu jab for health reasons


The service offers help to people in these categories who do not have family or existing community support.


The Scottish Government helpline – 0800 111 4000


Hourglass Helpline – 0808 808 8141



Domestic abuse:

You are always able to leave home to escape or keep yourself from Domestic Abuse.

If you, or someone you know, is experiencing domestic abuse help is available call Scotland’s Domestic Abuse Helpline: 0800 027 1234 or visit Safer.Scot. [hyperlink: ]  Domestic abuse is a crime. Call 101 to report it or 999 in an emergency.

Scottish Government domestic abuse guidance [hyperlink: ]



General Advice for Unpaid Carers:

talk to family and friends about who could take over your caring role if you become ill or need to self-isolate (if you do not already have an emergency plan in place) - particularly as social work services are under increased pressure due to the coronavirus outbreak

have key information about the person you care for easily available so that anyone taking over their care has all the information they need

If you are unable to provide essential care for someone and family and friends are unable to help, you should contact your local social work department.



Care Homes:

The Scottish Government recommends care homes take a staged approach to resuming visiting. In addition, the guidance sets out actions to mitigate risks to residents, visitors and staff. For all care homes, regardless of Covid status, essential visits should be generously supported where possible to do so safely, without a defined time limit.


The full guidance is available here: [hyperlink:]


Police response & support services remain available.


If you are concerned about the safety of an older person call our Helpline on 0808 808 8141 or call 999 if you are in immediate danger.