Community Response: A local response to safer ageing

Has someone you thought you could trust made you feel, scared, unsafe or worried?

Are you concerned about an older relative?

Do you need help to access support or enforce your rights?

Being harmed, exploited or abused is never ok. This might include physical, financial, psychological, sexual or neglect.


We can help

Our Community Hub is a one-stop-shop for anyone who is concerned about the abuse of older people, or needs advice about safer ageing. With a strong community presence, our focus is to provide an immediate and localised response to the abuse of older people – building on our own expertise, as well as working with a range of partner agencies in local communities across Scotland.


The Hub offers specialist advice and support for older people who have experienced, or are at risk of, harm, abuse or exploitation. Our experienced team can provide support in a range of areas, from prevention and early intervention, right through to direct support and recovery from abuse.


Older lady and volunteer       Helpline


What support is available?

Based in Fife, but offering services across the whole of Scotland, our specialist team can support with:

Casework: to help you make informed choices, access support or challenge a decision

Advocating on your behalf

Follow-up calls to provide ongoing support and check-ins

A range of information materials, including our online Knowledge Bank – the UK’s first ever specialist knowledge bank specifically relating to the abuse of older people and safer ageing.

When the current restrictions end, Hourglass will also be able to reach out to communities across Scotland via pop-up clinics, community-based events and support groups, and working closely with partner agencies across Scotland.


For those within reach of our Hub in Fife (when the current restrictions ease), we will also offer a drop-in centre, one-to-one support from volunteers to support with recovery from abuse, and group-based support for older people.


Contact us

Until the current restrictions ease, all Hub services will be provided over the phone or online. Our experienced Helpline team will transfer you directly to the Hub.


Phone: 0808 808 8141

Available 9am to 5pm, Monday to Friday


Text: 07860 052906

Available 9am to 5pm, Monday to Friday

Find out more here



Find out more here


Online Chat:

Available 9am to 5pm, Monday to Friday

Find out more here


Can you support us?

Hourglass Scotland relies on donations to provide our services. Please make a donation here:

Text SAFER to 70460 to donate £10. Texts cost £10 plus one standard rate message and you’ll be opting in to hear more about our work and fundraising via telephone and SMS.

If you’d like to give £10 but do not wish to receive marketing communications, text SAFERNOINFO to 70460